• Lost card, what should I do ?

  It can happen that an employee temporarily misplaces their VKARD. No worries: several options are available to manage this situation securely. 🔒 Step 1: Temporarily deactivate the VKARD If you think the card is simply misplaced (in an office, a bag, etc.), we recommend temporarily deactivating the associated VKARD profile. This suspends access to the card’s information without deleting any data. The profile can be reactivated at any time once the card is found. 👉 See the detSome readers

• Add a link to Google Business profile on my VKARD

  Get more customer reviews by making the process simple and fast! With VKARD, you can redirect your contacts directly to your Google Reviews page. 🎯 Use VKARD Stars for Google Reviews The VKARD Stars card is specially designed to facilitate the collection of Google My Business reviews. When a customer scans your card, they are automatically redirected to the right place to leave a review. It’s the most direct and seamless way. 🔗 Add a Google Reviews link to your VKARDSome readers

• How to enhance the security of Dashboard logins ?

  Protecting your data starts with a strong password and reinforced security measures. Here's how to configure an effective password policy and activate two-factor authentication (2FA) to better secure your organization’s accounts. ✅ Step 1: Access Security Settings Log in to your Dashboard (as an administrator) In the left-hand menu, click on Organization Settings, then go to the Security tab. ![](https://storage.crisp.chat/users/helpdesk/webSome readers

• Images on the Dashboard

  On VKARD, different types of images can be configured to customize the appearance of profiles, company space, and email signatures. Here’s a complete guide to understand their purpose, recommended dimensions, and how to manage them efficiently. 📌 The 3 Main Image Types 1. 🖼️ Cover Photo (main banner of the profile) The cover photo is a horizontal banner displayed at the very top of a VKARD profile. It helps add a personalized visual identity to each user profile. **LocaSome readers

• How to add an image, a document, a video, or a product brochure to your VKARD profile?

  VKARD allows you to enrich your profiles by adding different types of content. There are 2 methods: 🔹 1. Custom links (with external hosting of documents) 🔹 2. Blocks (with documents hosted on VKARD) These contents can be added to an individual profile or to a company (which makes them visible on all profiles associated with that company) 1️⃣ Add a custom link If you are using the Free plan, you can add external links to: A video (YouTube, Vimeo…)Some readers

• How to Retrieve My Contact’s Details? (Exchange Function)

  What is the “Exchange” feature? The Exchange feature allows you to collect the contact details of prospects you meet. By clicking the “Exchange” button, the prospect can fill in the form and click “Send.” You will then receive an email notifying you that a prospect has contacted you. You will also find this prospect in the “Prospects” tab of your Dashboard.Some readers

• How to update my VKARD ?

  🎛️ Access to the Admin Dashboard All modifications are made via the VKARD Dashboard, a simple and secure interface provided to you after your card has been created by our team. 📍 Access link: https://dashboard.vkard.io To learn more about the Dashboard click here ✏️ What can you modify from the Dashboard? From your personal space, you can: Update your contact details (emaSome readers

• How to download the QR code of your profile ?

  Do you want to save the QR Code of your VKARD profile to use it on other media? Follow this step-by-step guide to do it easily from the application. 🧭 1. Access the list of profiles To get started, go to the area where all profiles in your organization are grouped: Go to the “Profiles” tab in the menu. Search for the profile for which you want to retrieve the QR Code (e.g. Anne Dupont). On the right side of the corresponding row, click on the 🖉 icon. This icon allSome readers

• Spreadsheet mode – bulk editing (premium plan)

  This view lets you see your profiles and companies in a list view similar to Excel, allowing you to update all your VKARD profiles or companies on your Dashboard more quickly. You can edit multiple profiles or companies at the same time, without having to open them one by one. ✅ Simplified Bulk Editing For example, to update an email address or phone number on multiple rows, simply copy/paste or drag the values just like in Excel by clicking on the small black square at the bottom rightSome readers

• How to Customize Your VKARD Profile Preview on Social Media (OpenGraph Tags)?

  What is the sharing preview? When you share your VKARD link via WhatsApp, LinkedIn, SMS or any other channel, a preview (image + title + description) is automatically generated. This preview is based on OpenGraph tags, which are commonly used by social media platforms. 🔒 Free Plan: default VKARD banner If you're on the free plan, the image displayed will be the default VKARD banner, which cannot be customized. 🚀 Pro Plan: full customization With the Pro plan, you caFew readers

• Enhance the experience of scanning your VKARD on iPhone with Quickview

  📷 What Does the Quickview Look Like? With Quickview, scanning a VKARD becomes smoother and more engaging: a customized visual instantly appears to enrich the user experience. A nicer experience: Quickview makes VKARD scanning more visual, fluid, and pleasant. More modern: It replaces the standard black notification with a personalized visual. Faster access: Saving the contact is quicker (one less click). ![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/Few readers

• What is the 'owner' and the 'holder'? How to change them ?

  The VKARD system lets you fine-tune profile management settings. Before starting, it’s important to understand 3 concepts: the VKARD profile, the owner, the holder. The holder The holder is the person to whom the prospect will be assigned when the "Exchange" form is submitted or when a paper business card scan is performed from the profile. Generally, the holder is the person of the profile themself. *It may sometimes be someone else, for example if a sales director wants the prospectFew readers

• How can I make it easy for my contact to find me in their address book ?

  💡 Keywords To help a client or prospect easily find you among all the other contacts in their directory, you can use keywords. 🎯 Some tips for choosing your keywords wisely: Put yourself in the shoes of the person searching for you: what words would they type? Be specific, but not too technical. Prefer clear keywords in your field. Update your keywords regularly.Few readers

• How does rights management work ?

  With the Pro Plan, you have the ability to grant restricted rights to certain members or teams within your organization. Let’s explore what’s possible with a concrete example: You are a company with 3 offices: one in Paris, one in Bordeaux, and one in Lille. *You therefore have 3 companies on the Dashboard (they share some common information but each has a different postal address), and you want to give editing rights to certain members on each entity.Few readers

• How to appoint a new administrator on the Dashboard ?

  Go to the Members List Click on your email or the Organization Name at the bottom left Then click on “Organization Settings” Click on “Members” Appoint the member as an administrator Edit the member in the list by clicking the pencil icon on the right Check the box “Organization Administrator” ![](https://storage.crisp.chat/userFew readers

• What is the Dashboard ?

  The VKARD Dashboard is a web platform that allows you to manage and update your VKARD digital business card. You can edit your contact details, generate email signatures, retrieve your prospects' information, and view usage statistics. You can access the dashboard by visiting https://dashboard.vkard.io and signing in with the email address you used to order your VKARD. 📊 Introducing the VKARD Dashboard The VKARD Dashboard is an intuitive and secure online platform that lets yFew readers

• How to invite members to join the organization?

  See your Dashboard as an "Organization". This organization contains: Companies and profiles Members who can be administrators Members who can have rights on certain profiles, companies Members who can simply be holders of their profiles to recover their [leads](https://help.vkard.io/frFew readers

• Invite all holders at once and automatically

  To activate the contact exchanges on profiles, it is necessary to assign users as holders of their profiles. Here is a guide that will explain how to enable contact exchanges for multiple or all profiles at once. Step 1: Check the emails entered on the profiles The automatic invitatFew readers

• Redirecting Your VKARD to a link

  🔁 Redirecting Your VKARD to an External URL With VKARD, you can easily redirect your digital business card to any external URL — for example, a company website, a landing page, or a hosted PDF brochure. ⚠️ Once this option is activated, your standard VKARD profile will no longer be displayed. Anyone scanning your VKARD will be automatically redirected to the link you’ve set. 🧭 Steps to Set Up the Redirection from Your Dashboard Log in to your admin account at [dashboard.vkarFew readers

• How to see the prospects from all profiles in my organization ?

  As an administrator of a VKARD organization, you have the ability to access all the leads generated by the various user profiles in your fleet. This feature allows you to centralize lead collection within a single space. 🛠️ Enabling the global leads access option Steps to follow: Log in to your VKARD account with an administrator role. In the left sidebar menu, click on your account (bottom left). Click on "Organization settings" Then go to the "**FFew readers

• How do I redirect my VKARD to my contact card or an external URL ?

  It is possible to configure your VKARD so that, when scanned, the user is automatically redirected to your contact card (.vcf) — without displaying your full profile or redirecting your VKARD to an external link (such as a brochure, website, online calendar, etc.) To do this, simply activate the following option in your profile settings: Access your profile Go to your profile and click on "Settings" Open the VKARD settings Select the VKARD section ![](https://storagFew readers

• Can multiple companies be included on the same VKARD ?

  When creating or editing a VKARD profile, it is important to understand how the contact card works and how it integrates information from your personal profile and your company. 🧠 Understanding how a VKARD profile works A VKARD is a digital business card whose contact file is automatically generated from two sets of information: Your personal profile (first name, last name, email, direct phone number, etc.) Your company profile (company name, address, main pFew readers

• Why do I have duplicate information on my VKARD profile ?

  Sometimes certain information appears twice on your VKARD, such as a phone number or an email address. No worries! This happens because of how the data management system works within your VKARD profile. 🔍 Understanding the structure of a VKARD profile Your VKARD is a combination of two distinct data sources: Your personal profile (user) Your company profile (organization or entity) When someone scans your VKARD, the displayed contact card is the **result oFew readers

• How to customize the preview of your VKARD profile on social media (OpenGraph tags) ?

  What is the Share Preview? When you share your VKARD link on WhatsApp, LinkedIn, SMS, or any other channel, a preview (image + title + description) is automatically generated. This thumbnail relies on what are called OpenGraph tags, commonly used on social networks. 🔒 Free Plan: Default VKARD image If you are on the free plan, the displayed image is the generic VKARD banner. It cannot be customized. 🚀 Pro Plan: Full customization With the Pro plan, you have access tFew readers

• How to transfer my Dashboard account to another email address?

  Want to change the email address you use to log into your VKARD Dashboard? Follow these steps to transfer your account to a new email address. 📌 Steps to Transfer Your Account Log in to the Dashboard Go to dashboard.vkard.io and sign in with your current email address. Access Transfer Settings In the left-hand menu at the bottom, click the round icon with your name or email. Select "My Account", then go to the **[Security](https:Few readers