Question 1

What are the delivery and manufacturing times ?

Accepted Answer

🚚 Processing Times, Customization, and Delivery of Your VKARD Order

Products Requiring Customization (Custom)

Some of our VKARD products are fully customizable (logo, colors, branding). Here is the step-by-step process:

Sending Your Customization Elements

Once your order is completed online, our team will send you a configuration link. You will be able to submit:

Your logo
||| ideally in a vector format (.svg, .ai, or .eps), or if unavailable, a high-quality version. This ensures a sharp and professional print, even in large format.
Your company colors
Your design preferences (if applicable)

Receiving the Proof (Bon à Tirer - BAT)

Within 24 hours (estimated time) after receiving your elements, you will get a proof (BAT) — a mockup of your customized design.

||| ✅ Important: You must approve the proof for your order to proceed to production.

Production & Shipping

Once the proof is approved, production begins:

Production time: between 2 to 3 business days
Shipping via postal services
Estimated delivery time: approximately 48 hours within mainland France
For Europe, it can sometimes take 4 to 5 days.

These times are given as an indication only.

📦 Non-Custom Products

For standard products (without customization), the timelines are shorter.

Order preparation: within 24 hours max
If the order is placed before 12 PM, it is usually **shipped the same day

Question 2

How to use your VKARD in digital version ?

Accepted Answer

With VKARD, you can use your profile in a 100% digital version.

Three options are available to you:

The Widget (iOS only)

The widget is the fastest way to share your information but requires dashboard access for the collaborator who wants to install it and an iPhone with the VKARD app.

||| Note that giving access to the Dashboard to your collaborators is essential to enable contact exchanges. This does not necessarily give them the ability to edit their profile unless you grant them those rights. You can invite collaborators to join the Dashboard so they can install the Widget and collect their prospects without allowing them to edit their profile.

To learn more, click here.

| To discover how the widget works and how to install it, click here

The Shortcut (iOS and Android)

Available on iOS and Android, it does not require any app installation or Dashboard access for your collaborators. The shortcut is an excellent alternative if you don’t want to install the VKARD app, if your collaborators are on Android, or if you do not want them to have a Dashboard account.

| To discover how the shortcut works and how to install it, click here

The Wallet (Google and Apple)

Available on iOS and

Question 3

Images on the Dashboard

Accepted Answer

On VKARD, different types of images can be configured to customize the appearance of profiles, company space, and email signatures.
Here’s a complete guide to understand their purpose, recommended dimensions, and how to manage them efficiently.

📌 The 3 Main Image Types

1. 🖼️ Cover Photo (main banner of the profile)

The cover photo is a horizontal banner displayed at the very top of a VKARD profile.
It helps add a personalized visual identity to each user profile.

Location: Top of the VKARD profile page
Recommended dimensions: 1104 x 480 pixels
Accepted formats: JPEG, PNG
Default behavior:
If no image is defined on the profile, the one set at the company level will be used automatically.
If a cover is uploaded directly to a profile, it overrides the company-level image.

||| 💡 Tip: To maintain visual consistency across your team, set a global cover image at the company level.
That way, you won’t need to customize each profile manually.

2. 👤 Profile Picture (user identity)

The profile picture is used to represent a team member, both on their VKARD profile and their contact card.

Displayed in:
VKARD profile
Contact card
Accepted formats: JPEG, PNG, GIF
Edit from: "Profile Editing" tab

||| 💡 Tip: The profile photo is the **only

Question 4

Where can I find my invoice ?

Accepted Answer

Once your VKARD has been shipped, the corresponding invoice is automatically generated by our system. You can easily access your invoice at any time, either from your online customer area or directly via email.

Where to find your invoice online?

The invoice is available in your customer area, accessible at the following address:
https://vkard.io/my-account/

Steps to access your invoice on the site:

Log in to your customer area using the email address used at the time of the order as your username.

Note: This email address may be different from the one used for your VKARD Dashboard, especially if an office manager placed the order for a colleague. Please make sure to use the correct email linked to the order.

If you forget your password, you can use the "Forgot Password" feature to reset your access.
Once logged in, look for the left-hand column in your customer area.
Click on the section where your invoices are listed to download the one corresponding to your order.

Receiving the invoice by email

Additionally, the invoice is also automatically sent to you by email, at the address you provided during the order.

To find it easily, search your mailbox for a message with the subject containing "printing invoice".
The sender of this email is: noreply@vkard.io

If you have troubl

Question 5

How to Retrieve My Contact’s Details? (Exchange Function)

Accepted Answer

What is the “Exchange” feature?

The Exchange feature allows you to collect the contact details of prospects you meet.

By clicking the “Exchange” button, the prospect can fill in the form and click “Send.”

You will then receive an email notifying you that a prospect has contacted you. You will also find this prospect in the “Prospects” tab of your Dashboard.

Exchange demo

Free Version

Contact exchange is available in the basic version.
No limit on the number of prospects.
An email is sent to the profile holder informing them that a prospect has made contact (without revealing the prospect’s identity in the email).
The holder can view their prospects in the “Prospects” tab of the Dashboard (dashboard.vkard.io).

Pro Version

VKARD offers a Pro plan that gives you access to many additional features.

To discover the Pro plan, click here:
https://vkard.io/plans-pricing/

Here’s what the Pro plan offers for the Exchange feature:

A contact card is directly included in the email sent to the collaborator, allowing them to save the prospect directly to their phone (no need to log in to the Dashboard).
Export prospects in .csv format.
Manage Tags.
CRM integration: Send prospects directly to your CRM.
AI Scanner feature: Add the ability to scan a paper business card within the e

Question 6

How to update my VKARD ?

Accepted Answer

🎛️ Access to the Admin Dashboard

All modifications are made via the VKARD Dashboard, a simple and secure interface provided to you after your card has been created by our team.

📍 Access link: https://dashboard.vkard.io

| To learn more about the Dashboard click here

✏️ What can you modify from the Dashboard?

From your personal space, you can:

Update your contact details (email, phone, company, etc.)
Change your photo or logo
Add links (LinkedIn, Calendly, website, etc.)
Enable/disable modules as needed

All changes are immediately visible via your NFC card and its digital link.

🔐 Forgot your password: what to do?

If you forgot your password, here is how to reset it:

Go to https://dashboard.vkard.io
Click on "Forgot password"
Enter the email address you used to order your VKARD (usually the administrator’s email)

||| ⚠️ Important: If you do not receive a reset link, it probably means the email entered is incorrect. For security reasons, our system never confirms whether an email address is valid or not.

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