> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Lost card, what should I do ?

It can happen that an employee temporarily misplaces their VKARD. No worries: several options are available to manage this situation securely.

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## 🔒 Step 1: Temporarily deactivate the VKARD

If you think the card is simply misplaced (in an office, a bag, etc.), we recommend **temporarily deactivating the associated VKARD profile**.  
This suspends access to the card’s information without deleting any data.  
The profile can be reactivated at any time once the card is found.

| 👉 See the detailed guide: [How to temporarily deactivate a VKARD profile](https://help.vkard.io/en/article/temporarily-disable-a-vkard-profile-5vmlxa/)

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## ❌ Step 2: Permanently delete the profile if the card is lost

If after searching the card appears to be permanently lost, we advise you to **delete the associated VKARD profile**.

| 👉 See the detailed guide: [Permanently delete a VKARD profile and its data](https://help.vkard.io/en/article/permanently-delete-a-vkard-profile-and-its-data-jvjg4v/)

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## 🆕 Step 3: Order a new card for your employee

Once the previous profile is deleted, you can **place a new VKARD order** for your employee.  
The new card will be linked to a brand new profile.

* Place your order on vkard.io  
* Complete the form you will receive by creating the new profile  
* We will then get back to you with the proof of concept (BAT)

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## 🧠 Good to know

* A deactivated profile **is not deleted**, it can be reactivated at any time.  
* A deleted profile **erases all related data**, and the card will no longer be linked to your organization.

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If you have any doubts or need assistance, don’t hesitate to contact our support.