> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.vkard.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Retrieve My Contact’s Details? (Exchange Function) ## What is the “Exchange” feature? The **Exchange** feature allows you to collect the contact details of prospects you meet. By clicking the **“Exchange”** button, the prospect can fill in the form and click **“Send.”** You will then receive an email notifying you that a prospect has contacted you. You will also find this prospect in the **“Prospects”** tab of your Dashboard. ![Exchange demo](https://storage.crisp.chat/users/helpdesk/website/89f0496dcd22d000/ezgifcom-video-to-gif_gupezo.gif) --- ## Free Version * Contact exchange is available in the basic version. * No limit on the number of prospects. * An email is sent to the profile holder informing them that a prospect has made contact (without revealing the prospect’s identity in the email). * The holder can view their prospects in the **“Prospects”** tab of the Dashboard (dashboard.vkard.io). --- ## Pro Version VKARD offers a Pro plan that gives you access to many additional features. To discover the Pro plan, click here: https://vkard.io/plans-pricing/ Here’s what the Pro plan offers for the **Exchange** feature: * A **contact card** is directly included in the email sent to the collaborator, allowing them to save the prospect directly to their phone (no need to log in to the Dashboard). * **Export** prospects in **.csv format**. * Manage **Tags**. * **CRM integration**: Send prospects directly to your CRM. * **AI Scanner feature**: Add the ability to scan a paper business card within the exchange form. The form is then filled automatically. Discover the AI Scanner feature here: https://help.vkard.io/fr/article/comment-scanner-une-carte-de-visite-papier-avec-la-fonctionnalite-echanger-ocr-17z11sa/ * Ability to **customize the exchange form**: https://help.vkard.io/fr/article/comment-personnaliser-le-formulaire-dechange-2dslj3/ --- ## How to Enable Exchanges If you do not see the **“Exchange”** button on VKARD profiles, it means that the profile holders have not been assigned. * Go to the **“Prospects”** tab in the left-hand menu. * Click on **“Manage.”** * Assign holders directly from the profile list. ![Assign holders](https://storage.crisp.chat/users/helpdesk/website/-/8/9/f/0/89f0496dcd22d000/capture-decran-2025-07-23-a-11_1pclmwi.png) If you do not see the desired member in the list, it means they have not yet been invited. Learn how to invite members to the organization here: https://vkard.crisp.help/fr/article/comment-inviter-et-ajouter-des-membres-dans-lorganisation-1681t12/ --- ## Enable Automatic Opening of the Exchange Form When a Profile Is Opened It is possible to activate the automatic opening of the exchange form as soon as a visitor views your profile. ### Steps: 1. Go to **Lead Capture** from the left-hand menu. 2. Locate the option: **“Automatically display the exchange form when the profile is opened.”** 3. Toggle the switch on (it should appear blue). ![Auto open form](https://storage.crisp.chat/users/helpdesk/website/-/8/9/f/0/89f0496dcd22d000/img_lat23w.jpg) ✅ The form will automatically open when a visitor accesses your profile, helping increase conversions and capture more contacts. --- ## Exchange Form Customization In the Pro version, you can customize the exchange form. | Learn how to customize the exchange form [here](https://help.vkard.io/en/article/how-do-i-customize-the-exchange-form-1thuu6g/?bust=1771508209627) --- ## Quickly Enable Exchanges for All Profiles at Once Automatic invitation of profile holders is done via a robot that detects email addresses on each profile. It suggests inviting them as organization members and automatically linking them as profile holders. | Learn how to quickly invite all members and automatically assign them as holders [here](https://help.vkard.io/en/article/invite-all-holders-at-once-and-automatically-1q7yj24/) --- ## As an Administrator, Can I See Everyone’s Prospects? Yes. Administrators can choose whether or not to view the prospects of all organization members. This option is reserved for organization administrators only. | Learn how to allow administrators to see all prospects [here](https://help.vkard.io/en/article/how-can-i-see-prospects-from-all-profiles-within-my-organization-1jkha7d/)