Articles on: Sales

How to Cancel a VKARD Order ?

Did you place an order by mistake or need to cancel an order that is still being processed?

Here’s how to proceed quickly so our team can assist you efficiently.



📩 Contact VKARD Customer Support


Order cancellations cannot be completed directly from your online dashboard. To cancel an order, you’ll need to contact our customer support team.


Steps to Follow


  1. Send an email to the following address:

👉 support@vkard.io


  1. In your message, please include:


  • The order number (if available)
  • The name of the person or company associated with the order
  • The reason for the cancellation (optional, but helps us improve our service)


  1. Processing time:

Our team will process your request within 24 business hours.


🔔 Important: The sooner you contact our support team after placing your order, the easier it will be to stop production or shipment of your VKARD.


Product Already Shipped

If you ordered a non-personalized product, it may have already been shipped. In this case, we kindly ask you to return the product once received so we can process a refund.



💡 Need to modify instead of cancel?


If you would like to update some information instead of cancelling the order entirely, please mention it in your email.

We’ll help you find the best solution based on the current status of your order.

Updated on: 29/07/2025