> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vkard.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Error Message When Activating Your VKARD (Nano, Light, or Keychain)

You scanned your VKARD (Nano, Light, or Keychain) and received an error message saying **you don’t have permission to activate it**?

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## 🧭 What’s happening?

### 🔸 *"You don’t have permission to activate this card"*

This message usually appears in the following situation:

* You started the activation process once (email, form, etc.).
* You interrupted the process midway (closed the tab, switched phones, etc.).
* Later, you try to resume the activation **using a different email address**, or from another device.

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## ❌ The result

It becomes **impossible to complete the activation**, because the card is already linked to the email address used during the initial attempt — even if that attempt wasn’t completed.

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## ✅ What to do?

### Option 1: Resume activation with the **same email address**

If you remember the email you used at the beginning, go back to the original activation link and **continue using that same email**. This allows you to finalize the activation without issues.

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### Option 2: Request a reset

If you can’t remember the original email or no longer have access to it, you can request a **reset of your card**.

To do so:

📩 Send an email to [**support@vkard.io**](mailto:support@vkard.io) **from the email address used to place the order**.

Please include in your message:

* ✅ A clear photo of the **QR code** on your card (on the back or on the label)  
* ✅ A clear reset request, such as:  
  > "I’m getting a message saying I don’t have permission to activate my card. Please reset the QR."

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## 🛡 Best practices

* Activate your card as soon as you receive it, **before others try to scan it**.
* If you interrupt the activation, **resume it using the same email**.
* If unsure, avoid trying to restart the activation with a different email — it will only complicate the process.